Customer Support

Vernons Casino Login has a friendly customer support team available 24 hours a day, 7 days a week. If you have a query, and you think it could be answered generically, then visit the website’s FAQs.

Otherwise, there is a Live Chat option for immediate answers. Likewise, you can call for free at 0800 484 0044 if from inside the UK. To call from outside the UK, then please dial +44 (0)203 727 3916. If the query is not so urgent, then you can email at

General Information

To call from outside the UK please dial +44 (0)203 727 3916 for Sportsbook, Casino and Games queries. This is not a freephone number and contacts the English language support team.

The player requested a withdrawal of €20,000 and the next day their account was locked and under the investigation. The player was asked to send more pictures to be verified but shortly after that was informed that the account was permanently closed and would never be reopened ever again. After the player complained about it on a few more websites, casino contacted them via phone and asked to send more pictures for verification. So the player did and the casino decided that they were fake and recommended them to contact the MGA-Malta Gaming Authority, for further assistance on the case. There is no further information available.

According to the player, she was going to win €16,000 but the game she played frozen and she only received €1,400. She tried to refresh the game multiple times but it wouldn't work. The player than contacted the casino about it who forwarded the issue to the game provider, NetEnt, for further investigation. Once that was done, the provider decided that the player did receive the correct amount of their winnings and the error was caused by the system freezing. There are no relevant updates since then.

Jeanbahdo requested a withdrawal that was delayed due to a random investigation. Later on, her account was closed and her deposit of SEK2,000 was returned to her. When she asked for an explanation, the response was that the casino has the right to close any account for any reason without explaining why and refused to discuss the case further nor go into more details. The complaint remains unresolved.

Player complained that after he opened an account, made a deposit, won and asked for a withdrawal his winning was seized as it turned out he had been playing from a restricted country and his winning was canceled, only the deposit returned. Player didn't understand how come he had been able to play despite being from a restricted country. Casino replied that it was stated in the terms and conditions and the situation of him being able to play was temporary, then they said it was due to a technical issue. Player was advised to seek further help with the licensing authority.


Review last updated – June 2020.
Vernon’s casino has changed hands a few times in the last couple of years but it’s finally ended up in reputable hands and is owned by the Netplay group who also own Jackpot247 and SuperCasino.

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Vernons Casino Login has been closed and no longer operates.

Vernons Casino has been closed and no longer operates.

Vernons Casino has been closed and no longer operates.

Vernons Casino Review

We've thoroughly reviewed Vernons Casino and gave it a perfect reputation rating, which is the best rating any casino can get from us. In our review, we've considered the casino's player complaints, estimated revenues, license, games genuineness, customer support quality, fairness of terms and conditions, withdrawal and win limits, and other factors. Because Vernons Casino is related to other online casinos listed below, its rating is also influenced by them. Read the full review below and learn more about this casino.

According to our research and estimates, Vernons Casino is a big online casino with a large revenue and number of players. The revenue of a casino is an important factor, as bigger casinos shouldn't have any issues paying out big wins, while smaller casinos could potentially struggle if you manage to win really big.

We currently have 1 complaints directly about this casino in our database, as well as 55 complaints about other casinos related to it. Because of these complaints, we've given this casino 8,010 black points in total, out of which 8,010 come from related casinos. You can find more information about all of the complaints and black points below.

Based on all of the information mentioned in this review and our perfect reputation rating of this casino, we can conclusively say that Vernons Casino is a great place to play. If you are looking for a perfect online casino, we recommend trying out this one.

Virtual and Live Casino Action

The lobby of this online casino is not just stocked up with Playtech slots, but it also hosts a wide range of classic casino table games and card games such as Premium Roulette, Progressive Blackjack and Baccarat. And if those virtual casino games don't quite cut it, then you can check out the live casino with live dealers and high stakes.

No reaction, good regulator

The player requested a withdrawal of £3,838 but it was denied due to the bonus conditions being breached. The casino confiscated all of the funds and closed the player's account. There is no further information on the case.

The Wizard of Odds

Vernons is a UK based betting brand that has been in operation for 90 years. The group started out offering sports wagers, and has grown to become a big betting brand in Britain. In 2007 it merged with competitors Littlewoods and Zetters to form The Football Pros, where it continues to operate to this day. In 2002 Vernons brought its internet casino online, and has become known as a reputable and safe place to wager at.

From the High Street to the Palm of Your Hand

Vernons may have started out as a high street bookmaker in 1925, but nowadays the betting business aims to make sure that players can get their kicks no matter where they are. As such, the website is fully optimised to be played on iOS, Windows and Android smartphones and tablets.

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Deposit & Withdrawal

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Online casino from one of the UK's oldest betting brands.

The player made a withdrawal request, but the payment was delayed. The casino stated their account was under review by the management team which took several weeks and left the player frustrated. The complaint remains unresolved. No update since then.

Casino Guru

Take a look at the explanation of factors that we consider when calculating the reputation rating of Vernons Casino. The reputation rating is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Has this casino done something unfair to you?

Rating 1/10

Please note: Vernons Casino Login and all UKGC Casinos no longer accept credit cards.

Besides having a cock-up of a Baptism by Fire in August of 2012, Vernon’s casino is aloof and oblivious to player issues. And in fact after reading their terms and conditions, I am under the impression that they are ethically challenged.

That is not only unethical – it is near criminal. There is no reason why a casino would keep a player’s progressive win and pay it out £20k per month. To begin with, it is not the casino’s money. Progressive wins come from a progressive pooled funds. If this is a Playtech progressive win, the money comes from all Playtech casinos which have contributed to the pooled funds.

It is not the casino’s money, it belongs to the play and should be payed in one lump sum.

And to state that the player can choose to take a portion and give the rest back to the casino is laughable.

Perhaps the casino is confused with a state run lottery. This is totally different. If a state lottery is advertised at $4 million dollars, this is how much the actual amount of money would be worth in 20 years (interest and estimated inflation). So the actual jackpot in real money would be way lower than this. That is where the lump sum comes from. That is what the actual jackpot fund is.

So for an online casino to think that this is a term that they should be making up, this reflects on the lack of its operators ethics.

And for a gambling jurisdiction to allow this is a downright shame. This can really make you lose faith in this industry.

The player, James deposited £547 and won £3,587 in total. He wanted to request a withdrawal but learned that his account had been closed because he had previously closed an account at the casino's sister casino, Thrills. The casino said that the player had self-excluded himself from the sister casino, now claiming it was a different casino, Kaboo. The player said that he closed his account and provided evidence that he had received advertisements from Kaboo casino, which shouldn't happen to self-excluded people. After some back-and-forth discussion, the casino hadn't provided enough evidence to support their claims of self-exclusion of the player and the complaint stays unresolved.


Vernons Casino use Playtech software. Check out our Playtech Software Review for more details.

The player complained their withdrawal was delayed. The casino asked for player's documents repeatedly but finally stated the funds were transferred successfully. No update since then.

No reaction, good regulator

After the player completed the wagering requirements, they requested a withdrawal of SEK91,000. Shortly after that, the player received an email where he was denied of the withdrawal and accused of bonus abuse, where they bet more than it was allowed. The player claimed they never bet too high and it was impossible for them to make a mistake like that. The casino never responded to the complaint and the case remains unresolved.

Vernons Casino Login

Uncertain case, good regulator

The player made a deposit and claimed a bonus. After playing in the casino and making progress they noticed the wagering requirements doubled. There was a long discussion with the casino and the player was accused of terms and conditions breach. The player categorically disagreed and was ready to take legal action. No update since then.

Delayed payment, status unknown

The player tried to make a withdrawal and was asked to send in their documents repeatedly. This caused a delay in payment. No update since then.

Vernons Casino Login | Online vlt games and casino slot machines

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We had a technical issue and couldn’t send you the activation email. Please press the ‘resend activation link’ button or try registering again later.

Uncertain case, good regulator

Hans played at the casino for a while when he realized he made a mistake by misspelling his email address on his account. He contacted the customer support and was told to send documents for verification and the problem should be fixed. That didn´t happen and his account was closed and the funds of SEK140,000 were confiscated. The casino recommended Hans to contact their regulator, MGA-Malta Gaming Authority, to have this issue resolved. There is no further information on this case.

Waiting for decission of regulator

The player played with a bonus and managed to complete the wagering requirements with €5,700 in total winning and sent his documents for verification. About two weeks later he received an e-mail about his account being suspended due to the evidence showing his account used the same IP address as the accounts which breached the terms and conditions of the casino. The player denied these claims and the casino replied that there's nothing more they could do and he should contact MGA if he wanted to pursue this further. There is no more information provided.

Uncertain case, good regulator

The player made three deposits and won £1,200. When the player tried to login into the account, the access was denied and they were asked to contact the support team. The casino informed the player that the account was closed due to the self-exclusion at one of their sister casinos. The casino decided to return the player's deposit. There is no further information on the case.

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Insufficient evidence from casino

Abyrvalg from Germany accidentally used VPN and the following day, their account had been closed. The player was recommended to contact higher authority, a relevant regulatory body. There is no update on the case and it remains unresolved.

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Vernons Casino Login bonuses

Browse all bonuses offered by Vernons Casino, including their no deposit bonus offers and first deposit welcome bonuses.

Get up to €1500 + 150 Free Spins

Online casino from one of the UK's oldest betting brands.

Waiting for decission of regulator

The player, Pandrop22, won and submitted a withdrawal for £1,400 and kept playing with his remaining balance. He was disconnected from the site and when he tried to log back in, he failed and when he tried to reset his password, he couldn't get a proper response from the support. After that, he got refunded £400 (assumed to be his deposit) and was told that his account had been closed because of a previous self-exclusion in a sister casino, Kaboo. The player said he merely closed his account there because of his losses and didn't self-exclude himself. The casino told him to forward it to an authority and that they wouldn't continue in the discussion.

Vernons Casino Login - Account locked...

Vernons Casino - Account locked...

Hello,I open account few months ago at Vernons casino and won 4500 euro,after casino requested so many documents and make it all most Impossible ...

The player, Annmarryafool, had played at the casino for a few days, made multiple deposits and received multiple bonuses some of which she managed to roll over and ended up with a total of £2,728 in winning. During the few days of her playing, her withdrawals were all canceled and after she finished playing, all of her money had been removed and she was left with a £200 balance. The casino never responded to the complaint and it remains unresolved.

Uncertain case, good regulator

The player's laptop they used to play in the casino together with the username and password was stolen and all money wagered and lost. When the player informed the casino about the situation and requested a refund. However, according to the casino, there was not enough evidence the laptop was stolen.Moreover, the casino couldn't be held liable for the actions of our customers in relation to the safe-keeping of their login credentials or gaming equipment. No update since then.


Vernons is a brand that has built its reputation simply by providing its players with what they want. If you run into any problems or simply have a question that needs answered, Vernons has always made it their priority to get you the assistance you need. At any hour of any day, you can get a hold of a customer representative directly: just click the live chat button in contact us or within the casino software and a support team member will be available within seconds. If you prefer, you can also us their UK freephone or email them. Unfortunately they do not have an international phone number at this time.

Vernons Casino Login

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Vernons casino publish the House Edge/RTP figures for all of their slots games.


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Uncertain case, good regulator

The player was denied an access into the account. When they read other complaints about self-excluded players at the casino's sister site, they realized that this would probably be the same case. The player didn't have any idea that these casinos were sister casinos. A player requested a refund of his deposits and AskGamblers had recommended contacting the MGA (Malta Gaming Authority). There is no further information on the case.

A live casino bonus to welcome you

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Uncertain case, good regulator

Player complained that after he won a large amount he was asked by the casino to send all kinds of identity-proving documents. Additionally, he was asked to send another proof of address and was told to upload it via the website but as his account was suspended he was unable to do so so he sent it via email but the casino kept telling him to upload it via the website. Then he was asked to send again a bank statement. He didn't understand what was wrong with the statement he had already provided recently but the casino wouldn't clarify this for him. The player felt he was being mistreated. Casino support manager replied to him several times that his matter would be carefully investigated. No more update since.

Vernons Casino Login Review

Just another out of touch rogue casino. Rogue withdrawal terms – don’t need to say much but avoid this casino at all costs.

Closing Thoughts

The Betsson group have a low volume of player complaints and the type of complaints that come through indicate that most players are unlikely to encounter problems. Vernon's Casino have a positive reputation in the online gambling industry.

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