Contents

Casino Gaming

The AGCO regulates and oversees the slots and casino locations in the province that are conducted and managed by the OLG.

Visit this page for more information about the AGCO’s role and activities in terms of testing, approval and inspection of slots and electronic gaming equipment.

Play for Ontario

OLG is run by Ontarians for Ontarians. All of the net revenue generated stays in Ontario and goes towards supporting the Province and local communities.

Playing Smart

PlaySmart and OLG are dedicated to both educating and entertaining players. It’s important to have fun but it’s just as important to understand the games you play. With prominent information on odds, strategies and etiquette, new players can play smart right from the start.

5 Playing by way of Subscription for Future Draws

provided that the foregoing will not restrict OLG's ability to so notify a Player.

12 Deactivation or Suspension of a Player Account in OLG's Discretion

OLG shall have the right to deactivate a Player Account at any time in its sole discretion (a “Deactivated Account”).

If OLG Deactivates a Player Account, OLG will deposit an amount equal to the Unutilized Funds as at such date into the bank account that is associated with the Player Account (subject to the minimum withdrawal requirements detailed in Section 7.2 and additional documentation requirements in Section 4.3), the details of which are stored by OLG on the iGaming System.In the event that no bank account is associated with the Player Account, or if OLG is not able to successfully deposit the Unutilized Funds in such bank account (for example, because the bank account has been closed or because OLG requires additional information in order to confirm that the bank account belongs to the Player), OLG will use its reasonable efforts to contact the Player using the Player Contact Information.If OLG is unable to contact the Player, then OLG will retain the Unutilized Funds until OLG receives proper instructions relating to the disposition of such funds from the Player or his or her legal representative.

Notwithstanding the foregoing, if OLG Deactivates a Player Account as a result of the occurrence of a Material Breach by the Player under this Agreement, OLG (in its sole discretion) shall be entitled to treat any or all of the Unutilized Funds as forfeited by the Player, in which case the Player will not be entitled to have the Unutilized Funds returned.

My PlaySmart

My PlaySmart tools help you to manage your play online and make choices about your game play that are right for you. You can set your budget limits, play breaks and view your play profile to help you keep ahead of the game.

Be sure to review your play history to stay on top of your play pattern.

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INSTANT PLINKO®

OLG.ca is OLG’s online gaming site where you can play most casino and lottery games anywhere, at anytime. It also happens to be the safest bet for Ontarians looking for online entertainment.

Games for you

Stay tuned for more great contests and promotions.

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INSTANT PLINKO®

INSTANT PLINKO is an exciting take on an INSTANT ticket, with a chance to play the real game in person.

Player Agreement - Terms and Conditions of Use for OLG.ca

This OLG.ca Player Agreement – Terms and Conditions of Use for OLG.ca contains the terms and conditions that govern the use of OLG's OLG.ca online gaming platform.By checking the “accept“ box, an Intending Player, Prospective Player, or a Player is confirming that they understand and agree to be bound by the terms and conditions of this Agreement.If a Prospective Player, Intending Player, or a Player does not agree with any of the terms and conditions of this Agreement, the individual (i) is not permitted to register an account with OLG.ca, and (ii) if the individual already has a Player Account (as defined in Section 2 below), they are not permitted to log into their Player Account and play any Games or purchase any products that are offered on or through OLG.ca.

OLG reserves the right to revise this Agreement from time to time in such manner as OLG, in its sole discretion, determines to be appropriate.OLG will post a notice on OLG.ca advising Players when this Agreement has been revised, and Prospective Players (prior to registering an account with OLG.ca), Intending Players (prior to completion of the registration for a Player Account)and Players (prior to logging into their Player Account) will be required to acknowledge and agree to be bound by the revised terms and conditions from and after that date.Each Prospective Player, Intending Player, and Player is responsible for familiarizing themselves with all of the terms and conditions of this Agreement and ensuring that they understand and agree to be bound by them prior to registering an account with OLG.ca or logging-in to his or her Player Account.

In the case of a Prospective Player, Intending Player, or a Player breaching or otherwise failing to comply with the terms and conditions of this Agreement, OLG will have the right to exercise any or all of the remedies described in this Agreement or otherwise available to it at law or in equity.Those remedies may include, for example, (i) the right to terminate a Prospective Player's, Intending Player’s, or a Player's eligibility to register or maintain a Player Account, (ii) to lock, Suspend, and/or Deactivate a Player Account, and (iii) to retain any or all Unutilized Funds (as defined in Section 2 below) associated with a Player Account.

THIS IS AN IMPORTANT DOCUMENT THAT GIVES UP SOME OF YOUR LEGAL RIGHTS, PLEASE READ WITH CARE. THIS AGREEMENT CONTAINS LIMITATIONS OF LIABILITY INCLUDING LIMITING OLG’S LIABILITY TO YOU FOR NEGLIGENCE.

Play with reassurance

OLG is committed to keeping your personal information confidential. You can play with confidence knowing that your account details and play history are protected by some of the most advanced safeguards in the industry.

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BingoEdit

The minimum age to purchase OLG lottery tickets is 18; however, for patronizing casinos and/or parimutuel facilities in the province, it is 19.

Violators who sell OLG lottery tickets to anyone under the age of 18 can face significant fines under the legislation passed in 1997.In addition OLG reserves the right to suspend violators found to have sold OLG lottery tickets to anyone under the age of 18.

Build Confidence

Build your play confidence by using the play demo options to learn the ins and outs of various games before you make a trip to the casino, or play online with real funds.

Ontario Lottery and Gaming Corporation

Ontario Lottery and Gaming Corporation (French: Société des loteries et des jeux de l'Ontario), known for corporate branding purposes simply as OLG since 2006, is a Crown corporation owned by the Government of Ontario, Canada. It is responsible for the province's lotteries, charity and Aboriginal casinos, commercial casinos, and slot machines at horse-racing tracks. It was created in April 2000 when the Ontario Lottery Corporation (OLC) was merged with the Ontario Casino Corporation (OCC), established in 1994. Prior to 2006, the combined entity was known in short form as the OLGC (or SLJO in French). OLG employs over 8,000 individuals throughout Ontario.

OLG's prize centre is located in Toronto, while the corporation's primary headquarters is located in Sault Ste. Marie. Whereas OLG is responsible for and operates a variety of gaming services, the Alcohol and Gaming Commission of Ontario (AGCO) regulates casino gaming. OLG reports through its board of directors to the Minister of Finance. From 2003 to 2007, it was under the Ministry of Public Infrastructure Renewal.

OLG operates a self-exclusion program for people with gambling addictions,[2] although this program has been controversial. The ConnexOntario – Problem Gambling Support hotline is 1-866-531-2600.

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CHOOSE A GAME

Which games best suit your play style? One way to find out is to try a few different games. You can also take this fun and easy quiz.

24/7 Player Support

OLG offers 24/7 support to make sure all your questions are answered. You can contact them through phone, Live Chat or email.

CASINO

Get your credit card or two pieces of ID ready.

7.3 Withdrawal Cancellations

OLG may, in its discretion, refuse a withdrawal request if OLG suspects such withdrawal is made in breach of this Agreement (whether or not such violation is a Material Breach). OLG will make reasonable efforts to promptly notify the Player of such refusal via the Player Contact Information associated with the Player Account.

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7.2 Withdrawal Limits and Limitations

Subject to the terms and conditions of this Agreement, a Player may withdraw Unutilized Funds from his or her Player Account up to the then-current balance of Unutilized Funds.

A Player will not be entitled to withdraw Unutilized Funds from a Player Account through OLG.ca at any time that a Player Account is Suspended unless OLG, in its sole discretion, determines that the withdrawal (in whole or in part) will be permitted.If a Player Account is Suspended and the Player wants to make a withdrawal of Unutilized Funds, the Player must contact Player Support.

OLG may from time to time specify minimum and maximum withdrawal amounts applicable to Player Accounts.As of the date of this Agreement, the minimum amount of a single withdrawal of Unutilized Funds by a Player is $2, and there is no maximum amount of a single withdrawal of Unutilized Funds by a Player.If a Player wishes to withdraw less than the specified minimum amount, the Player must contact Player Support.

ControversiesEdit

On October 25, 2006, the CBC program The Fifth Estate aired an investigative report on lottery retailers winning major prizes, focusing on the ordeal of 82-year-old Bob Edmonds. His $250,000 winning Encore ticket was stolen by a convenience store clerk when he went to have his ticket checked in 2001. For the next four years, OLG ignored Edmonds' inquiries after the clerk and her husband were falsely named the rightful winners. Later, when the couple were arrested for fraud, OLG refused to return his winnings, maintaining that it wasn't their responsibility that they had been tricked; in 2004, a judge disagreed, and forced OLG to give Edmonds his money. They did so, on the condition that Edmonds sign a confidentiality agreement, so that he would never tell the press about certain details of the ordeal. Also, The Fifth Estate uncovered internal OLG memos where several employees admitted they believed Edmonds' story. Immediately following the broadcast, Edmonds received a call from OLG's president, Duncan Brown, who apologized and claimed he was ashamed about how his staff treated Edmonds. OLG later released Edmonds from the confidentiality agreement. He died on April 2, 2007.

OLG has since mandated new security measures to protect lottery customers, notably with customer-facing displays when tickets are checked, as well as special music played with a winning ticket. As of January 28, 2008, lottery retailers are required to ensure that tickets are signed. There is a signature box shown on the front of all on-line lottery tickets.

My PlaySmart

My PlaySmart tools help you to manage your play online and make choices about your game play that are right for you. You can set your budget limits, play breaks and view your play profile to help you keep ahead of the game.

Be sure to review your play history to stay on top of your play pattern.

16.2 Material Breach

Except as otherwise provided in the Lottery Game Rules or the Pay-to-Play Game Rules, no claim or dispute by a Player with regard to any bet, wager or purchase of a Game, including the outcome of such Game, will be considered by OLG (i) in the case of a Draw-Based Lottery Game Played Online, more than 12 months following the date on which the Game is completed, and (ii) in the case of a Pay-to-Play Game, more than 30 days following the date on which the Game is completed.

OLG's records, as maintained in the iGaming System (and/or OLG's central computer-controlled online system, in the case of a Draw-Based Lottery Game Played Online), will be the final authority in determining the circumstances of a Player's participation in the relevant Game and the results of such participation.In the event of a disagreement between the result that appears on a Player's screen and the relevant Game servers (and/or OLG's central computer-controlled online system, in the case of a Draw-Based Lottery Game Played Online), the result that appears in the Game servers (and/or OLG's central computer-controlled online system, in the case of a Draw-Based Lottery Game Played Online) will prevail.

A Prospective Player or a Player who wishes to make a complaint about OLG or any aspect of OLG.ca may do so by contacting Player Support or otherwise contacting OLG in accordance with Section 18.1.A Prospective Player or a Player may also contact the AGCO (OLG's regulator) using the contact information in Section 18.2.

CollectionsEdit

Prizes under $1000 can be collected directly from a retailer that has a lottery terminal in store.[12] This is subject to cash availability. People can collect bigger prizes by visiting an OLG Casino or Slot facility. This can be done by mailing the ticket to the OLG Prize Centre or by visiting the OLG Prize Centre in Toronto. When claiming the prize at the OLG Prize Centre, the prizewinner must have valid government identification as well as providing a signature. The ticket will be double checked in case of fraud.

If the prize money is $5000 or more the terminal will freeze and OLG will be contacted. OLG will inform the winner directly of how to claim their prize.

If the prize money is $10,000 or more, the process of claiming your prize will involve an interview and an investigator validating the authority of the ticket. Once approved, there will be a picture taken of you with your cheque.

OLG publicizes all winners of $1,000 or more on their website.

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There is a time period of exactly one year from the draw date to claim Ontario lottery games.

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